The Engagement object

{
  "id": "string",
  "remote_id": "string",
  "created_at": "2023-01-01T00:00:00Z",
  "modified_at": "2023-01-01T00:00:00Z",
  "owner": "string",
  "content": "string",
  "subject": "string",
  "direction": "INBOUND",
  "engagement_type": "string",
  "start_time": "2023-01-01T00:00:00Z",
  "end_time": "2023-01-01T00:00:00Z",
  "account": "string",
  "contacts": [
    "string"
  ],
  "remote_was_deleted": true,
  "field_mappings": {},
  "remote_data": [
    {
      "path": "string",
      "data": {}
    }
  ],
  "remote_fields": [
    {
      "remote_field_class": {
        "id": "string",
        "display_name": "string",
        "remote_key_name": "string",
        "description": "string",
        "is_custom": true,
        "is_common_model_field": true,
        "is_required": true,
        "field_type": "string",
        "field_format": "string",
        "field_choices": [
          "string"
        ],
        "item_schema": {
          "item_type": "string",
          "item_format": "string",
          "item_choices": [
            "string"
          ]
        }
      },
      "value": {
        "string": {}
      }
    }
  ]
}

The Engagement object is used to represent an interaction noted in a CRM system.

idstringOptionalformat: "uuid"

remote_idstring or nullOptional

The third-party API ID of the matching object.

created_atdatetimeOptional

The datetime that this object was created by Merge.

modified_atdatetimeOptional

The datetime that this object was modified by Merge.

ownerstring or nullOptionalformat: "uuid"

The engagement's owner.

contentstring or nullOptional

The engagement's content.

subjectstring or nullOptional

The engagement's subject.

directionenum or nullOptional

The engagement’s direction.

INBOUND - INBOUND
OUTBOUND - OUTBOUND

Allowed values:

engagement_typestring or nullOptionalformat: "uuid"

The engagement type of the engagement.

start_timedatetime or nullOptional

The time at which the engagement started.

end_timedatetime or nullOptional

The time at which the engagement ended.

accountstring or nullOptionalformat: "uuid"

The account of the engagement.

contactslist of stringsOptional

remote_was_deletedbooleanOptional

Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.

field_mappingsobject or nullOptional

remote_datalist of objects or nullOptional

remote_fieldslist of objectsOptional