Common ModelsComments

The Comment object

The Comment object is used to represent a comment on a ticket.

idstringOptionalformat: "uuid"
remote_idstring or nullOptional
The third-party API ID of the matching object.
created_atdatetimeOptional
The datetime that this object was created by Merge.
modified_atdatetimeOptional
The datetime that this object was modified by Merge.
userstring or nullOptionalformat: "uuid"

The author of the Comment, if the author is a User. If the third party does not support specifying an author, we will append “[Posted on behalf of {name}]” to the comment.

contactstring or nullOptionalformat: "uuid"

The author of the Comment, if the author is a Contact.If the third party does not support specifying an author, we will append “[Posted on behalf of {name}]” to the comment.

bodystring or nullOptional
The comment's text body.
html_bodystring or nullOptional
The comment's text body formatted as html.
ticketstring or nullOptionalformat: "uuid"
The ticket associated with the comment.
is_privateboolean or nullOptional
Whether or not the comment is internal.
remote_created_atdatetime or nullOptional
When the third party's comment was created.
remote_was_deletedbooleanOptional

Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.

field_mappingsobject or nullOptional
remote_datalist of objects or nullOptional