The Contact object

The Contact object is used to represent the customer, lead, or external user that a ticket is associated with.

idstringOptionalformat: "uuid"

remote_idstring or nullOptional

The third-party API ID of the matching object.

created_atdatetimeOptional

The datetime that this object was created by Merge.

modified_atdatetimeOptional

The datetime that this object was modified by Merge.

namestring or nullOptional

The contact's name.

email_addressstring or nullOptional

The contact's email address.

phone_numberstring or nullOptional

The contact's phone number.

detailsstring or nullOptional

The contact's details.

accountstring or nullOptionalformat: "uuid"

The contact's account.

remote_was_deletedbooleanOptional

Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.

field_mappingsobject or nullOptional

remote_datalist of objects or nullOptional

1	{
2	"id": "string",
3	"remote_id": "string",
4	"created_at": "2023-01-01T00:00:00Z",
5	"modified_at": "2023-01-01T00:00:00Z",
6	"name": "string",
7	"email_address": "string",
8	"phone_number": "string",
9	"details": "string",
10	"account": "string",
11	"remote_was_deleted": true,
12	"field_mappings": {},
13	"remote_data": [
14	{
15	"path": "string",
16	"data": {}
17	}
18	]
19	}