Common ModelsRoles

The Role object

The Role object is used to represent the set of actions & access that a user with this role is allowed to perform.

idstringOptionalformat: "uuid"
remote_idstring or nullOptional
The third-party API ID of the matching object.
created_atdatetimeOptional
The datetime that this object was created by Merge.
modified_atdatetimeOptional
The datetime that this object was modified by Merge.
namestring or nullOptional
The name of the Role.
ticket_actionslist of enums or nullOptional

The set of actions that a User with this Role can perform. Possible enum values include: VIEW, CREATE, EDIT, DELETE, CLOSE, and ASSIGN.

ticket_accessenum or nullOptional

The level of Ticket access that a User with this Role can perform.

  • ALL - ALL
  • ASSIGNED_ONLY - ASSIGNED_ONLY
  • TEAM_ONLY - TEAM_ONLY
Allowed values:
remote_was_deletedbooleanOptional

Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.

field_mappingsobject or nullOptional
remote_datalist of objects or nullOptional