/tickets/{id}

Returns a Ticket object with the given id.

Authentication

AuthorizationBearer

Token-based authentication with required prefix “Bearer”

Path parameters

idstringRequiredformat: "uuid"

Query parameters

expandenumOptional

Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.

include_remote_databooleanOptional

Whether to include the original data Merge fetched from the third-party to produce these models.

include_remote_fieldsbooleanOptional

Whether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.

include_shell_databooleanOptional

Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).

remote_fieldsenumOptional

Deprecated. Use show_enum_origins.

show_enum_originsenumOptional

A comma separated list of enum field names for which you’d like the original values to be returned, instead of Merge’s normalized enum values. Learn more

A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. [Learn more](https://help.merge.dev/en/articles/8950958-show_enum_origins-query-parameter)

Response

idstring or nullRead-onlyformat: "uuid"

remote_idstring or null

The third-party API ID of the matching object.

created_atdatetime or nullRead-only

The datetime that this object was created by Merge.

modified_atdatetime or nullRead-only

The datetime that this object was modified by Merge.

namestring or null

The ticket's name.

assigneeslist of strings or null

The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.

The individual `Users` who are assigned to this ticket. This does not include `Users` who just have view access to this ticket. To fetch all `Users` and `Teams` that can access the ticket, use the `GET /tickets/{ticket_id}/viewers` [endpoint](https://docs.merge.dev/ticketing/tickets/#tickets_viewers_list).

assigned_teamslist of strings or null

The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.

The `Teams` that are assigned to this ticket. This does not include `Teams` who just have view access to this ticket. To fetch all `Users` and `Teams` that can access this ticket, use the `GET /tickets/{ticket_id}/viewers` [endpoint](https://docs.merge.dev/ticketing/tickets/#tickets_viewers_list).

creatorstring or nullformat: "uuid"

The user who created this ticket.

due_datedatetime or null

The ticket's due date.

statusenum or null

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

The current status of the ticket. * `OPEN` - OPEN * `CLOSED` - CLOSED * `IN_PROGRESS` - IN_PROGRESS * `ON_HOLD` - ON_HOLD

Allowed values:

descriptionstring or null

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of strings or null

The Collections that this Ticket is included in.

ticket_typestring or null

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

accountstring or nullformat: "uuid"

The account associated with the ticket.

contactstring or nullformat: "uuid"

The contact associated with the ticket.

parent_ticketstring or nullformat: "uuid"

The ticket's parent ticket.

attachmentslist of strings or null

access_levelenum or null

The description of who is able to access a given ticket, or where access is inherited from.

COMPANY - COMPANY
PUBLIC - PUBLIC
PRIVATE - PRIVATE
COLLECTION - COLLECTION

The description of who is able to access a given ticket, or where access is inherited from. * `COMPANY` - COMPANY * `PUBLIC` - PUBLIC * `PRIVATE` - PRIVATE * `COLLECTION` - COLLECTION

Allowed values:

permissionslist of objects or nullRead-only

tagslist of strings or null

roleslist of strings or null

ticket_urlstring or nullformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or null

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

The priority or urgency of the Ticket. * `URGENT` - URGENT * `HIGH` - HIGH * `NORMAL` - NORMAL * `LOW` - LOW

Allowed values:

remote_created_atdatetime or null

When the third party's ticket was created.

remote_updated_atdatetime or null

When the third party's ticket was updated.

completed_atdatetime or null

When the ticket was completed.

remote_was_deletedboolean or nullRead-only

Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.

field_mappingsobject or nullRead-only

remote_datalist of objects or nullRead-only

remote_fieldslist of objects or nullRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

assigned_teamslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

access_levelenum or nullOptional

The description of who is able to access a given ticket, or where access is inherited from.

COMPANY - COMPANY
PUBLIC - PUBLIC
PRIVATE - PRIVATE
COLLECTION - COLLECTION

Allowed values:

permissionslist of objectsOptionalRead-only

tagslist of stringsOptional

roleslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

remote_fieldslist of objectsOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

remote_fieldslist of objectsOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

attachmentslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

assigned_teamslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

accountstring or nullOptionalformat: "uuid"

The account associated with the ticket.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

assigned_teamslist of stringsOptional

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

collectionslist of stringsOptional

The Collections that this Ticket is included in.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

assigned_teamslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

tagslist of stringsOptional

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

attachmentslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

access_levelenum or nullOptional

The description of who is able to access a given ticket, or where access is inherited from.

COMPANY - COMPANY
PUBLIC - PUBLIC
PRIVATE - PRIVATE
COLLECTION - COLLECTION

Allowed values:

permissionslist of objectsOptionalRead-only

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

remote_fieldslist of objectsOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

remote_fieldslist of objectsOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

accountstring or nullOptionalformat: "uuid"

The account associated with the ticket.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

assigned_teamslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

accountstring or nullOptionalformat: "uuid"

The account associated with the ticket.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

access_levelenum or nullOptional

The description of who is able to access a given ticket, or where access is inherited from.

COMPANY - COMPANY
PUBLIC - PUBLIC
PRIVATE - PRIVATE
COLLECTION - COLLECTION

Allowed values:

permissionslist of objectsOptionalRead-only

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

assigned_teamslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

accountstring or nullOptionalformat: "uuid"

The account associated with the ticket.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

assigned_teamslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

accountstring or nullOptionalformat: "uuid"

The account associated with the ticket.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

remote_fieldslist of objectsOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

attachmentslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

accountstring or nullOptionalformat: "uuid"

The account associated with the ticket.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

assigned_teamslist of stringsOptional

creatorstring or nullOptionalformat: "uuid"

The user who created this ticket.

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

accountstring or nullOptionalformat: "uuid"

The account associated with the ticket.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

parent_ticketstring or nullOptionalformat: "uuid"

The ticket's parent ticket.

attachmentslist of stringsOptional

access_levelenum or nullOptional

The description of who is able to access a given ticket, or where access is inherited from.

COMPANY - COMPANY
PUBLIC - PUBLIC
PRIVATE - PRIVATE
COLLECTION - COLLECTION

Allowed values:

permissionslist of objectsOptionalRead-only

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

remote_datalist of objects or nullOptionalRead-only

Supported response fields

remote_idstring or nullOptional

The third-party API ID of the matching object.

namestring or nullOptional

The ticket's name.

assigneeslist of stringsOptional

due_datedatetime or nullOptional

The ticket's due date.

statusenum or nullOptional

The current status of the ticket.

OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD

Allowed values:

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

accountstring or nullOptionalformat: "uuid"

The account associated with the ticket.

contactstring or nullOptionalformat: "uuid"

The contact associated with the ticket.

attachmentslist of stringsOptional

tagslist of stringsOptional

ticket_urlstring or nullOptionalformat: "uri"<=2000 characters

The 3rd party url of the Ticket.

priorityenum or nullOptional

The priority or urgency of the Ticket.

URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW

Allowed values:

remote_created_atdatetime or nullOptional

When the third party's ticket was created.

remote_updated_atdatetime or nullOptional

When the third party's ticket was updated.

completed_atdatetime or nullOptional

When the ticket was completed.

remote_datalist of objects or nullOptionalRead-only

1	from merge import Merge
2
3	client = Merge(
4	account_token="YOUR_ACCOUNT_TOKEN",
5	api_key="YOUR_API_KEY",
6	)
7	client.ticketing.tickets.retrieve(
8	id="id",
9	)

1	{
2	"id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
3	"remote_id": "19202938",
4	"created_at": "2021-09-15T00:00:00Z",
5	"modified_at": "2021-10-16T00:00:00Z",
6	"name": "Please add more integrations",
7	"assignees": [
8	"17a54124-287f-494d-965e-3c5b330c9a68"
9	],
10	"assigned_teams": [
11	"4857c306-c1f9-489e-a6b6-90902f736dfe"
12	],
13	"creator": "string",
14	"due_date": "2022-10-11T00:00:00Z",
15	"status": "OPEN",
16	"description": "Can you please add more integrations? It'll make syncing data much easier!",
17	"collections": [
18	"fb8c55b6-1cb8-4b4c-9fb6-17924231619d"
19	],
20	"ticket_type": "incident",
21	"account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
22	"contact": "65c345ba-6870-4974-87ba-dd31509c367a",
23	"parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
24	"attachments": [
25	"42747df1-95e7-46e2-93cc-66f1191edca5",
26	"92f972d0-2526-434b-9409-4c3b468e08f0"
27	],
28	"access_level": "PRIVATE",
29	"permissions": [
30	{}
31	],
32	"tags": [
33	"enterprise",
34	"other-tag"
35	],
36	"roles": [
37	"21a54124-397f-494d-985e-3c5b330b8a68",
38	"17a54124-287f-494d-965e-3c5b330c9a68"
39	],
40	"ticket_url": "https://thirdpartysoftware.com/project/3/issue/1",
41	"priority": "HIGH",
42	"remote_created_at": "2021-11-10T00:00:00Z",
43	"remote_updated_at": "2021-12-09T00:00:00Z",
44	"completed_at": "2021-12-09T00:00:00Z",
45	"remote_was_deleted": true,
46	"field_mappings": {
47	"organization_defined_targets": {
48	"custom_key": "custom_value"
49	},
50	"linked_account_defined_targets": {
51	"custom_key": "custom_value"
52	}
53	},
54	"remote_data": [
55	{
56	"path": "/platform-endpoint"
57	}
58	],
59	"remote_fields": [
60	{
61	"remote_field_class": {
62	"id": "string",
63	"display_name": "string",
64	"remote_key_name": "string",
65	"description": "string",
66	"is_custom": true,
67	"is_common_model_field": true,
68	"is_required": true,
69	"field_type": "string",
70	"field_format": "string",
71	"field_choices": [
72	"string"
73	],
74	"item_schema": {
75	"item_type": "string",
76	"item_format": "string",
77	"item_choices": [
78	"string"
79	]
80	}
81	},
82	"value": "string"
83	}
84	]
85	}

/tickets/{id}

Authentication

Path parameters

Headers

Query parameters

Response

Field support by integration