Common ModelsTickets

The Ticket object

The Ticket object is used to represent a ticket, issue, task or case.

idstringOptionalRead-onlyformat: "uuid"
remote_idstring or nullOptional

The third-party API ID of the matching object.

created_atdatetimeOptionalRead-only
The datetime that this object was created by Merge.
modified_atdatetimeOptionalRead-only
The datetime that this object was modified by Merge.
namestring or nullOptional
The ticket's name.
assigneeslist of stringsOptional

The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.

assigned_teamslist of stringsOptional

The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.

creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional

The current status of the ticket.

  • OPEN - OPEN
  • CLOSED - CLOSED
  • IN_PROGRESS - IN_PROGRESS
  • ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional

The ticket’s description. HTML version of description is mapped if supported by the third-party platform.

collectionslist of stringsOptional

The Collections that this Ticket is included in.

ticket_typestring or nullOptional

The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.

accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
access_levelenum or nullOptional

The description of who is able to access a given ticket, or where access is inherited from.

  • COMPANY - COMPANY
  • PUBLIC - PUBLIC
  • PRIVATE - PRIVATE
  • COLLECTION - COLLECTION
Allowed values:
permissionslist of objectsOptionalRead-only
tagslist of stringsOptional
roleslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional

The priority or urgency of the Ticket.

  • URGENT - URGENT
  • HIGH - HIGH
  • NORMAL - NORMAL
  • LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_was_deletedbooleanOptionalRead-only

Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.

field_mappingsobject or nullOptionalRead-only
remote_datalist of objects or nullOptionalRead-only
remote_fieldslist of objectsOptionalRead-only