/tickets/meta/post
Returns metadata for Ticket POSTs.
Authentication
Token-based authentication with required prefix “Bearer”
/tickets/meta/post
Returns metadata for Ticket POSTs.
Token-based authentication with required prefix “Bearer”
Use the /linked-accounts endpoint to pull platform support information
On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"The description of who is able to access a given ticket, or where access is inherited from.
COMPANY - COMPANYPUBLIC - PUBLICPRIVATE - PRIVATECOLLECTION - COLLECTIONformat: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"On top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe Collections that this Ticket is included in.
format: "uuid"format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDformat: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"The description of who is able to access a given ticket, or where access is inherited from.
COMPANY - COMPANYPUBLIC - PUBLICPRIVATE - PRIVATECOLLECTION - COLLECTIONformat: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
format: "uuid"format: "uuid"The priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"The description of who is able to access a given ticket, or where access is inherited from.
COMPANY - COMPANYPUBLIC - PUBLICPRIVATE - PRIVATECOLLECTION - COLLECTIONformat: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
format: "uuid"format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDformat: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
format: "uri"<=2000 charactersOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
format: "uuid"The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"format: "uuid"The description of who is able to access a given ticket, or where access is inherited from.
COMPANY - COMPANYPUBLIC - PUBLICPRIVATE - PRIVATECOLLECTION - COLLECTIONformat: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe ticket’s description. HTML version of description is mapped if supported by the third-party platform.
The Collections that this Ticket is included in.
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOWOn top of normalized Common Models, Merge also supports Passthrough Requests and deleted data detection for this platform's API
The third-party API ID of the matching object.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewers endpoint.
The current status of the ticket.
OPEN - OPENCLOSED - CLOSEDIN_PROGRESS - IN_PROGRESSON_HOLD - ON_HOLDThe sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
format: "uuid"format: "uuid"format: "uri"<=2000 charactersThe priority or urgency of the Ticket.
URGENT - URGENTHIGH - HIGHNORMAL - NORMALLOW - LOW