Token-based authentication with required prefix “Bearer”
Headers
X-Account-TokenstringRequired
Token identifying the end user.
Query parameters
cursorstringOptional
The pagination cursor value.
idsstringOptional
If provided, will only return remote field classes with the ids in this list
include_deleted_databooleanOptional
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. [Learn more](https://docs.merge.dev/integrations/hris/supported-features/).
include_remote_databooleanOptional
Whether to include the original data Merge fetched from the third-party to produce these models.
include_shell_databooleanOptional
Whether to include shell records. Shell records are empty records (they may contain some metadata but all other fields are null).
is_common_model_fieldbooleanOptional
If provided, will only return remote field classes with this is_common_model_field value
is_custombooleanOptional
If provided, will only return remote fields classes with this is_custom value
page_sizeintegerOptional
Number of results to return per page. The maximum limit is 100.
Indicates whether or not this object has been deleted in the third party platform. Full coverage deletion detection is a premium add-on. Native deletion detection is offered for free with limited coverage. Learn more.
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
assigned_teamslist of stringsOptional
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
access_levelenum or nullOptional
The description of who is able to access a given ticket, or where access is inherited from.
COMPANY - COMPANY
PUBLIC - PUBLIC
PRIVATE - PRIVATE
COLLECTION - COLLECTION
Allowed values:
permissionslist of objectsOptionalRead-only
tagslist of stringsOptional
roleslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
attachmentslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
assigned_teamslist of stringsOptional
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
assigned_teamslist of stringsOptional
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
collectionslist of stringsOptional
The Collections that this Ticket is included in.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
assigned_teamslist of stringsOptional
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
tagslist of stringsOptional
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
attachmentslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
access_levelenum or nullOptional
The description of who is able to access a given ticket, or where access is inherited from.
COMPANY - COMPANY
PUBLIC - PUBLIC
PRIVATE - PRIVATE
COLLECTION - COLLECTION
Allowed values:
permissionslist of objectsOptionalRead-only
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
assigned_teamslist of stringsOptional
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
access_levelenum or nullOptional
The description of who is able to access a given ticket, or where access is inherited from.
COMPANY - COMPANY
PUBLIC - PUBLIC
PRIVATE - PRIVATE
COLLECTION - COLLECTION
Allowed values:
permissionslist of objectsOptionalRead-only
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
assigned_teamslist of stringsOptional
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
assigned_teamslist of stringsOptional
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
assigned_teamslist of stringsOptional
The Teams that are assigned to this ticket. This does not include Teams who just have view access to this ticket. To fetch all Users and Teams that can access this ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
creatorstring or nullOptionalformat: "uuid"
The user who created this ticket.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
parent_ticketstring or nullOptionalformat: "uuid"
The ticket's parent ticket.
attachmentslist of stringsOptional
access_levelenum or nullOptional
The description of who is able to access a given ticket, or where access is inherited from.
COMPANY - COMPANY
PUBLIC - PUBLIC
PRIVATE - PRIVATE
COLLECTION - COLLECTION
Allowed values:
permissionslist of objectsOptionalRead-only
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
descriptionstring or nullOptional
The ticket’s description. HTML version of description is mapped if supported by the third-party platform.
collectionslist of stringsOptional
The Collections that this Ticket is included in.
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
remote_datalist of objects or nullOptionalRead-only
The individual Users who are assigned to this ticket. This does not include Users who just have view access to this ticket. To fetch all Users and Teams that can access the ticket, use the GET /tickets/{ticket_id}/viewersendpoint.
due_datedatetime or nullOptional
The ticket's due date.
statusenum or nullOptional
The current status of the ticket.
OPEN - OPEN
CLOSED - CLOSED
IN_PROGRESS - IN_PROGRESS
ON_HOLD - ON_HOLD
Allowed values:
ticket_typestring or nullOptional
The sub category of the ticket within the 3rd party system. Examples include incident, task, subtask or to-do.
accountstring or nullOptionalformat: "uuid"
The account associated with the ticket.
contactstring or nullOptionalformat: "uuid"
The contact associated with the ticket.
attachmentslist of stringsOptional
tagslist of stringsOptional
ticket_urlstring or nullOptionalformat: "uri"<=2000 characters
The 3rd party url of the Ticket.
priorityenum or nullOptional
The priority or urgency of the Ticket.
URGENT - URGENT
HIGH - HIGH
NORMAL - NORMAL
LOW - LOW
Allowed values:
remote_created_atdatetime or nullOptional
When the third party's ticket was created.
remote_updated_atdatetime or nullOptional
When the third party's ticket was updated.
completed_atdatetime or nullOptional
When the ticket was completed.
remote_datalist of objects or nullOptionalRead-only