Freshservice

Retrieve a paginated list of all agents in the Freshservice account

Get detailed information about a specific agent by ID

Create a new agent with email, name, role, and group assignments

Update an existing agent’s profile, role, or group memberships

Remove an agent from the Freshservice account

Retrieve a paginated list of IT assets managed in the system

Get detailed information about a specific asset by ID

Create a new IT asset with name, type, and assignment information

Update an existing asset’s properties, assignment, or location

Remove an asset from the asset management system

Retrieve a paginated list of all asset types in the system

Get detailed information about a specific asset type by ID

Retrieve a paginated list of change requests in the system

Get detailed information about a specific change request by ID

Create a new change request with planning, risk assessment, and scheduling information

Update an existing change request’s status, schedule, or implementation details

Remove a change request from the system

Retrieve a paginated list of problems tracked in the system

Get detailed information about a specific problem by ID

Create a new problem record with subject, description, and analysis details

Update an existing problem’s status, analysis, or resolution information

Remove a problem record from the system

Retrieve a paginated list of software releases managed in the system

Get detailed information about a specific release by ID

Create a new release with planning dates, type, and associated changes

Update an existing release’s schedule, status, or completion details

Remove a release record from the system

Retrieve a paginated list of all requesters (end users) in the system

Get detailed information about a specific requester by ID

Create a new requester with email, name, and optional contact information

Update an existing requester’s profile or contact information

Remove a requester from the system

Retrieve a paginated list of solution articles from a specific folder

Get detailed information about a specific solution article by ID

Create a new solution article with title, content, and categorization

Update an existing solution article’s content, status, or metadata

Delete a solution article from the system

Retrieve a paginated list of solution categories

Get detailed information about a specific solution category by ID

Create a new solution category

Update an existing solution category’s properties

Delete a solution category from the system

Retrieve a paginated list of solution folders with optional category filtering

Get detailed information about a specific solution folder by ID

Create a new solution folder within a category

Update an existing solution folder’s properties

Delete a solution folder from the system

Retrieve a paginated list of tickets from Freshservice with optional filtering

Get detailed information about a specific ticket by ID

Create a new service desk ticket with subject, description, and requester information

Update an existing ticket’s properties including status, priority, assignment, or custom fields

Delete a ticket permanently from the system

Restore a previously deleted ticket back to active status

Retrieve all conversations, notes, and replies associated with a specific ticket

Add an internal or public note to a ticket with optional email notifications

Send a reply to the ticket requester via email with optional CC recipients